Privacy Policy

Date of last update: August 2026

This Privacy Policy explains how Ruyana Realty LLC («we», «us», «our») collects, uses, stores and protects users’ personal data when they visit the website, submit an enquiry, contact us or use our property services.

We respect your privacy and are committed to processing personal data responsibly and in accordance with the applicable data protection laws.

1. Who we are

Ruyana Realty LLC — a property company specialising in the sale and selection of properties in Turkey.

Contact details:

Company: Ruyana Realty LLC
Email: hello@buy-property-turkey.com
Address: Summer Park Business Centre, Block 8A, No. 3, 07400 Oba, Alanya/Antalya, Turkey

2. What personal data do we collect?

We may collect personal data that you voluntarily provide to us via forms on the website, messaging apps, telephone calls, email or other communication channels.

Such data may include:

• name;
• telephone number;
• email address;
• preferred method of contact;
• country of residence;
• property preferences;
• reason for the purchase;
• budget;
• your preferred city or region in Turkey;
• details of your enquiry;
• any other information that you voluntarily provide to us.

Technical data may also be collected automatically when you visit the website, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• language settings;
• pages visited;
• time spent on the website;
• the website from which the link was followed;
• cookies and similar tracking technologies.

3. How we use your personal data

We use personal data for the following purposes:

• to respond to your enquiries;
• to provide property consultancy services;
• to compile personalised lists of properties;
• to submit property offers and information about projects;
• for organising calls, online presentations or viewings of properties;
• to contact you by telephone, email, WhatsApp, Telegram or other channels;
• to improve the website, our services and the customer experience;
• to analyse website traffic and the effectiveness of marketing;
• to protect the website from abuse, fraud and security threats;
• to fulfil legal obligations.

4. Legal grounds for data processing

Where applicable legislation requires a legal basis for the processing of personal data, we process data on one or more of the following grounds:

• your consent;
• the performance of a contract or actions taken prior to the conclusion of a contract;
• our legitimate business interests;
• compliance with legal obligations.

Our legitimate interests may include processing customer enquiries, providing property services, improving the website, managing customer relationships and sending relevant property offers.

5. Feedback forms and enquiries

When you submit a form on our website, we collect the information you provide on that form.

By submitting this form, you agree that we may contact you regarding your enquiry using the contact details you have provided.

We may contact you by telephone, email, WhatsApp, Telegram or via other communication channels, depending on the details you have provided and your preferred method of communication.

6. CRM and customer enquiry management

We can store and process customer enquiries in our customer relationship management system, including Kommo CRM, to manage enquiries, communicate with clients, track interactions and provide property-related services.

Access to data in the CRM is granted only to authorised staff and service providers who require such access to carry out their work tasks.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, to improve the user experience, to analyse website traffic and to evaluate the effectiveness of our marketing.

Cookies may be used for:

• saving user settings;
• to ensure the website functions properly;
• analysts;
• performance measurement;
• marketing and advertising purposes;
• to ensure security and prevent fraud.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect the functioning of some features on the website.

8. Analytics and marketing tools

We may use analytics and marketing tools, including Google Tag Manager and other similar services, to understand how visitors use the website and to improve our content, advertising and services.

Such tools may collect technical data and data relating to your use of the website, such as the pages you have visited, your device type, browser information and your interactions with elements on the website.

Where required by law, non-essential analytical or marketing cookies are used only with your consent.

9. Hosting and technical infrastructure

Our website may be hosted by third-party hosting providers. Hosting providers may process technical data necessary for the website to function, to ensure security, to store website files and to maintain stable performance.

Such technical data may include IP addresses, server logs, device information and security-related data.

10. Disclosure of personal data to third parties

We do not sell your personal data.

We may only disclose personal data to the following categories of recipients where necessary:

• to our staff and authorised representatives;
• CRM system providers;
• web hosting providers;
• to providers of website maintenance services;
• analytical and marketing services;
• telecoms service providers;
• legal, accounting and professional advisers;
• to government bodies, regulatory authorities or courts, where required by law;
• to developers or partners, where this is necessary to process your enquiry or provide information about the property.

Third parties who process personal data on our behalf must ensure the security of such data and use it only for the purposes for which it was provided.

11. International data transfers

Some of the service providers or communication platforms we use may process data outside your country of residence.

Where necessary, we take reasonable steps to ensure that personal data is adequately protected in accordance with applicable data protection laws.

12. Data retention period

We retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including:

• processing enquiries;
• the provision of property services;
• maintaining client records;
• to fulfil legal or accounting obligations;
• dispute resolution;
• the protection of our legitimate interests.

When personal data is no longer required, we delete it or anonymise it, where applicable.

13. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting data over the internet or storing it electronically is completely secure. We are therefore unable to guarantee the absolute security of your data.

14. Your rights

Depending on your country of residence and the applicable legislation, you may be entitled to:

• request access to your personal data;
• request the correction of inaccurate data;
• request the erasure of personal data;
• to restrict the processing of data or to object to it;
• to withdraw consent where processing is based on consent;
• request data portability;
• object to receiving marketing communications;
• to lodge a complaint with the relevant data protection authority.

To exercise your rights, you may contact us using the contact details set out in this Privacy Policy.

15. Marketing communications

If you provide your contact details, we may send you information about properties, developments, investment opportunities or related services that may be of interest to you.

You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option, where available.

16. Links to external websites

Our website may contain links to third-party websites, services or platforms.

We accept no responsibility for the privacy policies, security or content of third-party websites. We recommend that you familiarise yourself with their privacy policies before providing any personal data.

17. Children’s privacy

Our services are intended for adult users who are interested in property-related services.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will take reasonable steps to delete it.

18. Changes to the Privacy Policy

We may update this Privacy Policy from time to time.

All changes will be published on this page, with the date of the most recent update shown. We recommend that you review this Privacy Policy from time to time.

19. Contact details

If you have any questions about this Privacy Policy or about how we process personal data, please contact us:

Ruyana Realty LLC
Email: hello@buy-property-turkey.com
Address: Summer Park Business Centre, Block 8A, No. 3, 07400 Oba, Alanya/Antalya, Turkey